At home the pairs were worn out after months of dancing but she liked the model and the old lady who was running the shop was trusted. So the next pair was ordered at distance and was delivered across the Atlantic.
It was a disaster. The new pair did not fit.
After some time she was traveling to Buenos Aires again and the shoes with her!
The shopkeeper took a good look at the model, checked the dimensions, asked some questions about my friends special needs and when there wasn't any she said that the shoes were wrongly build!
The front part was size 37 as it should but the heel belonged to a size 38. That was the reason of the bad fit. But that wasn't a problem for her because they could rebuild the shoe, open up the heel and place a correct size 37 there.
When my friend showed the reminds of the earlier pairs, the highly beloved ones, she offered to restore them. Her team could open up the shoe, replace some of the worn out parts and then complete the reparation. That message gave back happy pista for her and some of the other followers my friend met there!